Troubleshooting at the eleventh hour

As a progressive employer, PeaceHealth encourages caregivers to have a strong work-life balance, so they can have both a career and a lifestyle outside their jobs. But there are times when help is needed at the eleventh hour and the organization is blessed with caregivers who are generous with their time.

After a full day at work, Brodie Ponas, a server storage administrator at PeaceHealth System Services in Vancouver, Washington looked forward to unwinding at home.

Around the same time, Sara Mieher, the executive assistant in PeaceHealth’s Eugene, Oregon office, made the alarming discovery that their onsite videoconferencing equipment was broken and they needed it for a series of five back-to-back interviews starting at 7:45 the next morning.

PeaceHealth, like all savvy business organizations today, uses technology to its advantage. Videoconferencing is a preferred business tool used effectively to enhance partnerships, client relations and teamwork, while reducing travel and operational costs, and encouraging faster decision-making.

Understandably a bit frantic, Mieher reached out to Ponas, who didn’t miss a beat. He immediately got to work with last-minute troubleshooting and rearranging of video equipment from his home.

Antje Spethmann, the executive recruiter who had arranged the interviews, heard about the heroics the next day. “Brodie was extremely helpful and deserves a shout-out,” she said. “He made sure we were well taken care of!”

Ponas’s manager, Eric Rafferty chimed in, “Brodie did some last-minute shuffling, after-hours to ensure his customers were taken care of. He is compassionate and focused on outcomes and this makes him an exemplary PeaceHealth caregiver.”

Mieher emphatically concurred. “This is how Brodie conducts himself in every interaction I have had with him. From small to big, I can always rely on him to find a solution and ensure our success while staying calm and focused.”

Ponas, for his part, is humble and says his tasks were very simple.

But it’s these little things that go a long way in creating positive impact and making a difference.